Refund Policy

Glimmers Collection – Refund & Return Policy

Last Updated: September 09, 2026

1. Introduction

Welcome to Glimmers Collection. We are committed to providing stylish, comfortable, affordable, and quality footwear to our customers. This Refund & Return Policy explains the terms and conditions for returning products, requesting exchanges, and receiving refunds for purchases made through our website.

By placing an order with Glimmer Collection, you agree to the terms described in this policy.

2. General Return & Refund Policy

We carefully check our footwear products before dispatch. However, if you receive a defective, damaged, incorrect, or otherwise eligible product, you may request a return, exchange, replacement, or refund according to this policy.

To be eligible for a return or refund:

  • The request must be submitted within the applicable return period.

  • The product must be unused and in its original condition.

  • Original packaging, tags, labels, and applicable accessories should be included.

  • Any applicable free gifts should be returned with the product.

  • Proof of purchase or order details may be required.

  • Products showing signs of use, wear, damage, or customer negligence may not be accepted.

3. Return & Refund Timeframe

For physical footwear products purchased from Glimmers Collection, return or refund requests may be submitted within 30 days from the date of delivery, subject to the conditions of this policy.

For wrong, defective, or damaged products, customers should contact us as soon as possible. Wrong-item complaints should preferably be reported within 7 days of delivery with the required photos or videos.

4. Eligible Reasons for Return

Depending on the circumstances, a return, exchange, replacement, or refund may be considered for:

  • Defective or damaged shoes, slippers, or sandals

  • Wrong product received

  • Incorrect size or variation sent by us

  • Product significantly different from the item ordered

  • Eligible unused products returned within the applicable timeframe

  • Other valid product-related issues approved by Glimmer Collection

All return and refund requests are subject to review.

5. Non-Refundable & Non-Returnable Situations

A return or refund may not be accepted for:

  • Products that have been worn or used

  • Products damaged through customer negligence or improper use

  • Products with missing packaging, tags, labels, or applicable accessories

  • Products showing dirt, stains, scratches, odors, or signs of wear

  • Products marked as final sale or non-refundable

  • Requests submitted after the applicable return period

  • Non-refundable shipping or handling charges, unless the issue was caused by our error

  • Products returned in a condition that does not meet our return requirements

6. Product Condition for Returns

For footwear to qualify for a return or exchange, it should be:

  • Unused and unworn

  • In original condition

  • Free from dirt, stains, scratches, odors, or damage

  • Returned with original packaging where applicable

  • Returned with tags and labels intact

  • Returned with applicable accessories and free gifts

  • Accompanied by the relevant order details or proof of purchase

Glimmer Collection reserves the right to reject a return if the product does not meet these conditions.

7. How to Request a Refund or Return

To request a refund, return, or exchange:

  1. Contact our customer support team within the applicable timeframe.

  2. Provide your order number and purchase details.

  3. Explain the reason for the return or refund.

  4. Provide clear photos or videos if requested.

  5. Wait for our team to review your request.

  6. If approved, follow the return instructions provided by our support team.

  7. Once the returned product is received and inspected, we will inform you about the approved solution.

8. Defective or Damaged Products

If you receive a defective or damaged product, contact Glimmers Collection as soon as possible.

Please provide your order details and clear photos or videos showing the issue. After reviewing the product, we may offer a replacement, exchange, or refund depending on the circumstances.

If the defect or damage is confirmed to be our responsibility, applicable return or replacement shipping costs may be covered by us.

9. Wrong Product Received

If you receive the wrong shoes, slippers, sandals, size, or product variation, contact us within 7 days of delivery.

Please provide:

  • Order number

  • Photos of the product received

  • Photos of the packaging or shipping label where applicable

  • Details of the product you ordered

After verification, we may arrange the return of the incorrect product and provide the correct product or another appropriate solution.

10. Size Exchanges

For footwear products where sizing is applicable, customers may request an exchange for another available size, subject to availability and the return conditions.

The product must be unused, unworn, and in its original condition.

A size exchange is not guaranteed if the requested size is unavailable. Additional shipping or return charges may apply depending on the circumstances.

11. Exchanges & Replacements

Glimmers Collection may provide an exchange or replacement instead of a refund for eligible cases, including:

  • Defective footwear

  • Damaged products

  • Wrong product received

  • Eligible size-related issues

  • Other valid product issues approved by our support team

All exchanges and replacements are subject to product availability and product inspection.

12. Return Shipping Costs

Return shipping costs depend on the reason for the return.

  • If the return is caused by an error on our part, applicable return shipping costs may be covered by Glimmers Collection.

  • For customer-requested returns or exchanges that are not caused by a defect or our error, the customer may be responsible for return shipping costs.

  • Original shipping charges are generally non-refundable unless the return is caused by our error.

  • Additional shipping charges may apply for exchanges.

13. Refund Processing Time

After we receive and inspect the returned product:

  • We will notify you whether your refund request is approved or rejected.

  • Approved refunds will generally be processed within 7–14 business days.

  • The time for the refund to appear in your account depends on your payment method and payment provider.

  • Bank and payment-provider processing times may vary.

Any applicable non-refundable shipping or handling charges may be excluded from the refund amount.

14. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe:

  1. Check your bank or payment account.

  2. Contact your bank or payment provider.

  3. Allow additional time for processing delays.

  4. Contact Glimmers Collection if the refund is still not received.

Our support team will assist you in checking the status of your refund.

15. Order Cancellation

Customers may request cancellation within 24 hours of placing an order.

Once an order has been processed, packed, dispatched, or shipped, cancellation may no longer be possible. In such cases, the standard return and refund policy may apply.

Cancellation requests depend on the current status of the order.

16. Refund Denials

Glimmers Collection reserves the right to deny a return or refund when:

  • The request is submitted outside the applicable return period.

  • The product has been worn or used.

  • The product has been damaged through customer negligence.

  • Required packaging, accessories, tags, or labels are missing.

  • The product shows signs of wear, dirt, stains, or damage.

  • The returned product does not match the original product supplied.

  • Required order information or proof of purchase cannot be provided.

  • There is evidence of fraudulent or abusive return activity.

  • The product is specifically marked as non-refundable or final sale.

17. Promotional Offers & Free Gifts

Orders containing promotional discounts, free gifts, or special offers may be subject to additional return conditions.

If a product is returned and the applicable promotional free gift or other promotional item is required to be returned, it should be included with the returned order.

Promotional terms may affect the final refund amount where applicable.

18. Policy Changes

Glimmers Collection may update this Refund & Return Policy from time to time. Changes will be published on this page with an updated Last Updated date.

The revised policy becomes effective when posted on our website.

19. Contact Us

For refund, return, exchange, or order-related questions, contact Glimmers Collection:

Email: glimmer687@gmail.com
Phone: +923199915123
Address: Office No 241/6, Near Asif Baghi Road, Saddar Road, Peshawar
Website: www.glimmerscollection.com

When contacting us about a refund or return, please provide:

  • Order number

  • Purchase date

  • Product name or details

  • Reason for return or refund

  • Photos or videos where applicable

  • Any additional information requested by our support team

Glimmers Collection is committed to providing quality footwear, reliable customer support, and a smooth online shopping experience.