Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to the Glimmers Collection FAQ section. Here you can find answers to common questions about our footwear, orders, delivery, payments, returns, exchanges, and customer support. If you need further assistance, please contact our support team.
General Questions
1. What is Glimmers Collection?
Glimmers Collection is an online footwear store offering stylish, comfortable, and affordable shoes, slippers, sandals, bathroom slippers, washroom slippers, and other footwear for everyday use.
2. What products does Glimmers Collection sell?
Our collection includes:
Women's shoes
Women's slippers
Girls' shoes and slippers
Comfortable flats
Breathable shoes
Summer footwear
Sandals
Soft rubber shoes
Bathroom and washroom slippers
Men's footwear
3. Where is Glimmers Collection located?
Our business address is:
Office No 241/6, Near Asif Baghi Road, Saddar Road, Peshawar, Pakistan
We also accept online orders through our website.
Products & Sizes
4. How can I choose the right footwear?
Please check the size information provided on the relevant product page before placing your order. If you need help choosing a size, you can contact our customer support team.
5. Are the products comfortable?
We focus on offering footwear designed with comfort and everyday use in mind. Product features such as soft materials, breathable designs, and flexible soles may vary by product.
Please check the individual product description for specific features.
6. Are product colors exactly the same as shown in the pictures?
We make reasonable efforts to display accurate product images. However, slight differences in color or appearance may occur because of lighting, photography, and individual screen settings.
7. Are all products available all the time?
Product availability can change. If an item becomes unavailable after an order is placed, we may contact you regarding an alternative, replacement, or refund where applicable.
Ordering
8. How do I place an order?
You can place an order directly through the Glimmers Collection website by selecting your desired product, choosing the available size or variation, adding it to your cart, and completing the checkout process.
9. Will I receive order confirmation?
After placing an order, your order may be confirmed through the contact information provided during checkout. We may contact you to verify order details when necessary.
10. Can I cancel my order?
You may request cancellation within 24 hours of placing your order.
Once an order has been processed, packed, dispatched, or shipped, cancellation may no longer be possible. In such cases, our Refund & Return Policy may apply.
11. Can I change my order after placing it?
Please contact us as soon as possible if you need to change your order. Changes depend on the processing status of your order and product availability.
Payment
12. What payment methods do you accept?
Available payment methods are shown during checkout. Payment options may vary depending on the methods currently offered by Glimmers Collection.
13. What currency are your prices listed in?
Our product prices are generally displayed in PKR (Pakistani Rupees).
14. Can product prices change?
Yes. Prices, discounts, and promotional offers may change without prior notice. However, confirmed orders will generally follow the price applicable at the time of confirmation, except in cases of obvious pricing or technical errors.
Shipping & Delivery
15. How long does delivery take?
Delivery time depends on the destination, order processing, courier service, and other circumstances. Estimated delivery information is provided during the ordering process where applicable.
16. Do you offer express delivery?
Yes, Glimmers Collection may offer express shipping depending on the available delivery options.
The website currently lists Express Shipping at a flat rate of 199 PKR, with an estimated delivery time of 2–5 business days.
17. Can I track my order?
Yes. Glimmers Collection provides an order tracking option on the website where customers can enter their tracking ID to check the latest delivery status.
18. What if my order is delayed?
Delivery times are estimates and may be affected by courier operations, weather, public holidays, incorrect address information, or other circumstances beyond our reasonable control.
If your order is delayed, please contact our support team with your order or tracking information.
Returns & Refunds
19. What is Glimmers Collection's return policy?
Eligible physical footwear products may generally be considered for return within 30 days from the date of delivery, subject to the conditions of our Refund & Return Policy.
Products should normally be unused, unworn, and in their original condition.
20. Can I return shoes or slippers after trying them?
For hygiene and product-quality reasons, returned footwear should be unused and unworn. Products showing signs of use, dirt, stains, damage, or wear may not qualify for a return or refund.
21. What if I receive a damaged or defective product?
Contact Glimmers Collection as soon as possible and provide your order details along with clear photos or videos of the issue.
After reviewing the case, we may offer a replacement, exchange, or refund where applicable.
22. What if I receive the wrong product?
If you receive the wrong product, size, or variation, contact us within 7 days of delivery.
Please provide your order number and clear photos of the product received. After verification, we may arrange an appropriate replacement, exchange, or other solution.
23. Can I exchange my footwear size?
Eligible size exchanges may be available depending on product availability.
The footwear must be unused, unworn, and in its original condition. A requested size cannot be guaranteed if it is unavailable.
24. Who pays the return shipping cost?
Return shipping costs depend on the reason for the return.
If the return is caused by an error on our part, applicable return shipping costs may be covered by Glimmers Collection. For customer-requested returns or exchanges that are not caused by our error or a product defect, the customer may be responsible for return shipping costs.
25. How long does a refund take?
After receiving and inspecting an eligible returned product, approved refunds are generally processed within 7–14 business days.
The time for the amount to appear in your account may vary depending on the payment method and payment provider.
Customer Support
26. How can I contact Glimmers Collection?
You can contact our customer support team through:
Phone: +923199915123
Email: glimmer687@gmail.com
Our website also provides customer support information and order-related assistance.
27. What information should I provide when contacting support?
For order-related questions, please provide:
Order number
Product name
Purchase details
Delivery information where applicable
Photos or videos if the issue involves damage, defects, or an incorrect product
Providing complete information helps us review your request more efficiently.
Website & Policies
28. Where can I find your Refund & Return Policy?
You can review the complete Refund & Return Policy on the Glimmers Collection website before requesting a return, exchange, or refund.
29. Where can I find your Terms & Conditions?
Our Terms & Conditions explain the rules governing website use, orders, payments, products, delivery, returns, and other aspects of shopping with Glimmers Collection.
30. Where can I find your Privacy Policy?
Our Privacy Policy explains how customer information may be collected, used, and protected when using the Glimmers Collection website.
Still Have Questions?
If you cannot find the answer to your question in this FAQ, please contact Glimmers Collection directly.
Phone: +923199915123
Email: glimmer687@gmail.com
Address: Office No 241/6, Near Asif Baghi Road, Saddar Road, Peshawar, Pakistan
We are committed to providing quality footwear, comfortable designs, affordable prices, reliable delivery, easy returns, and helpful customer support.
Glimmers Collection — Quality, Comfort & Style at Affordable Prices.